Help center

Everything you need to get value out of Asheard — from your first rank check to reading the perception map. Can't find an answer? Write to support@asheard.com.

Getting started

→ Getting started with Asheard

From signup to your first rank check and AI visibility run in about ten minutes.

→ Teams, roles and workspaces

Invite teammates, control who sees which projects, and work across multiple workspaces.

Rank tracking

→ Rank tracking explained

Keywords, devices, locations, scheduled runs, and how to read the rankings table.

→ Discovered keywords

The free monthly report of keywords your domain already ranks for — and how to start tracking them.

AI visibility

→ Setting up AI visibility tracking

Brand profile, competitors, prompts and engines — and how the answers budget works.

→ Understanding your AI visibility metrics

AVI score, mentions, named vs sourced, the perception map, and citation gaps.

Billing

→ How credits work

What checks cost, automatic refunds, top-ups, and how plans and the trial fit together.

→ Invoices and company details

Add your company name, address and VAT ID so every invoice is ready for your accountant.

Alerts & sharing

→ Alerts and notifications

Alert rules, e-mail and webhook channels, the in-app bell, and rising-rival detection.

→ Sharing, reports and Looker Studio

Public share links, PDF-ready reports, and connecting your data to Looker Studio.

Support

→ Frequently asked questions

Quick answers to the questions we hear most — and how to reach us.

This tool shows a snapshot. Asheard shows the movie.

Track whether ChatGPT, Gemini, Claude, Perplexity and Google's AI actually recommend you — daily, per city, against competitors.

Try Asheard free for 7 days